Start a request
- In the app. Go to Profile, then Settings, then Delete account, and confirm with a sign-in code.
- By email. Write to privacy@trovastep.ng from any address with the subject "Delete my account" and the phone number on your account.
Identity checks
To stop someone deleting an account that is not theirs, we send a one-time code to the phone number on the account and ask you to reply with it. We will never ask for your card details, bank password or ID documents.
What is deleted
Your profile, username, phone number, step history, health data read from Health Connect or Apple Health, baseline, notification settings and saved bank account are deleted. You are signed out on every device and removed from group leaderboards.
If you are in a live paid challenge, deleting forfeits your place in it. Finish or wait for settlement first if you want your payout. Reinstalling the app later creates a new, empty account.
What we keep, and why
- Payment and payout records for six years, because Nigerian tax and financial rules require them. They are separated from your profile.
- Fraud-review records for up to 180 days, to stop the same person repeatedly abusing challenges.
- Encrypted backups, which roll off within 35 days.
Timing
In-app deletion takes effect immediately. Email requests are acknowledged within three working days and completed within 30 days of verification. We will tell you if a lawful exception delays any part of it.
See the privacy notice for more detail, or Support for other help.