Steps not syncing
- Open the app once a day. Some phones stop background apps to save battery. Opening TrovaStep reads your latest steps straight away.
- Check Health Connect permissions. On Android, open Health Connect, choose App permissions, then TrovaStep, and allow Steps. On iPhone, allow Steps in the Health app.
- Turn off battery limits for TrovaStep. On Tecno, Infinix, Xiaomi and Samsung phones, set battery usage for TrovaStep to Unrestricted. The app shows a guide during setup.
- Keep the phone clock automatic. A clock more than five minutes off stops a sync until it is corrected.
Steps count toward the WAT calendar day they were walked. Manually entered steps are never counted.
Sign-in codes
Codes expire after 10 minutes and can be tried five times. You can request three codes an hour. If SMS does not arrive, wait a minute and choose the WhatsApp option on the code screen.
Payments and payouts
Entries are paid through Paystack by card or bank transfer. If you were charged but your place was not confirmed, do not pay again. The app confirms automatically once Paystack reports the payment, usually within a few minutes.
Challenges settle at 18:00 WAT the day after they end. Payouts go to your saved bank account, usually within an hour. New accounts cannot withdraw within 72 hours of their first payment, and payouts may pause while a day flagged for review is checked.
Contact support
Email support@trovastep.ng from any device, or use Help in the app's Profile tab. We aim to reply within two working days.
Include your phone model, Android or iOS version, app version, the challenge name, and what happened. A redacted screenshot helps.
Never send your sign-in code, card number, PIN or bank password. TrovaStep staff will never ask for them.
Privacy and account deletion
Read how we handle your data in the privacy notice, or see how to delete your account.